Instructor & Contact Information
Knoy Hall Rm. 373
Office Hours: MWF 2:00PM-2:30PM
Blackboard Course Page
Quality control practices used in manufacturing industries, management, statistical control charts, reliability, sampling plans, economics, computer methods, and test equipment. Concepts will be presented and practical applications will be executed.
STAT301. Authorized equivalent courses or consent of instructor are acceptable also.
To introduce students to the tools and techniques of quality control used in industrial applications, and develop their ability to apply the tools and techniques to develop solutions to industrial problems. Emphasis is given to the application of quality management techniques to solve industrial case problems.
Evans, J.R. and Lindsay, W.M. Managing for Quality and Performance Excellence, 7th Edition, 2008, ISBN: 0324382278, ISBN13: 9780324382273
The course does not follow the chapter sequence of the text. However, it is important that you have read the assignments for the week before coming to class. Lectures and presentations all relate to the general topic of the week's assignment, but are not directly from the book. Lectures will highlight important concepts and present additional material. Discussion of critical issues is an important element of the course. Discussion of current events will be used to provide a “real world” reference for the fundamentals covered in this course.
You should plan to be an active participant in all lecture and lab sessions. Material that is not in the book is included regularly. It will be difficult for you to perform well in this course if you choose not to attend. Poor attendance will affect your grade. Points will be awarded at the instructor's discretion for attendance and class participation.
Combined Tests/Examinations: 40% Tests will include problems and short answer questions.
Lab Assignments/Homework/Quizzes/Extra Credit: 35% Labs will supplement the class lectures. Several labs including the Case Study involving an analysis of quality in the real world at an outside organization are team based exercises.
Final Exam: 25%
Graded assignments are due at the start of the period scheduled. Homework assignments may or may not be collected.
(To Be Determined) Manuscript Review for Extra Credit: Students may submit a manuscript review of a journal article from an approved “quality/manufacturing” journal or magazine. Some possible titles include “ Quality Progress ”, the monthly magazine of The American Society for Quality, “ Industrial Engineer”, the monthly magazine of the Institute of Industrial Engineers , “Manufacturing Engineering”, the monthly magazine of SME. All reviews should be two pages double spaced and 12 font. The expected format for manuscript reviews will be discussed in class.
Note: The class is divided into three distinct sections. Reading and lab assignments will focus on these topics. We will attempt to cover as many of these topics as possible during the semester. Other readings and subject matter may be added as we progress throughout the semester.
PART ONE: Quality Fundamentals
Chapter 1: Introduction to Quality
Chapter 2: Total Quality In Organizations
Chapter 3: Philosophies and Frameworks
Chapter 4: Focusing on Costumer
PART TWO: Technical issues, tools and design
PART THREE: Quality applications in manufacturing and operations